- Support global program implementation by ensuring adherence to global processes and solutions.- Drive effective usage and full adoption of relevant core systems, such as SAP functionalities, Project module, Service orders, FSM, One IB, Project Review process.- Engage with key stakeholders to gather and analyze business requirements.- Harmonize business processes across the Hub and with Global BU processes.- Support sharing and adoption of best practices.- Collect and prioritize business process improvement requirements from local BPOs.- Evaluate, document, and submit recommendations for future process changes.- Troubleshoot, analyze, and resolve complex issues.- Implement measures to enhance process efficiency and effectiveness.- Support implementation of metrics to enhance Business Performance, operational efficiency, and Quality.- Conduct data collection and analysis to monitor business process performance.- Manage data practices across the Hub to ensure accurate management across systems.- Identify training needs for business processes and organize training sessions.Requirements- Degree in Engineering, Business Administration, Information Technology,



or related field.- Minimum 5 years of experience in operational roles related to business process management or program implementation in manufacturing or service industry- Strong understanding of change management methodologies and best practices- Proficient in data analysis and reporting, with the ability to synthesize information and derive actionable insights for process improvement.- Excellent communication and interpersonal skills, with the ability to engage and persuade diverse stakeholders at all levels.- Fluency in English (both written and oral)- Willingness to travel (30 – 40%)Core CompetenciesDemonstrates expertise in business process management and program implementation, with a strong focus on data analysis, stakeholder engagement, and change management methodologies. Proven ability to enhance operational efficiency and quality through effective process improvement strategies.Hard Skills- Data Analysis- Process Improvement- Business Process Documentation- Metrics Implementation- SAP Functionalities- Project Management- Troubleshooting- Operational Performance Monitoring- Training Needs Assessment- Business Requirements GatheringSoft Skills- Excellent Communication- Interpersonal Skills- Persuasion SkillsIndustry Keywords- Manufacturing- Service Industry- General Processes- Best Practices- Program ImplementationTools & Technologies- SAP- Project Module- Service Orders- FSM- One IB#J-18808-Ljbffr

📌 Business Process Owner, Hub Europe (Madrid)
🏢 Jobtailor
📍 Madrid