Senior Team Manager – Luxury Automotive Customer Experience | English C1
Solicitar este puesto es simple. Desplácese hacia abajo y haga clic en "Solicitar" para ser considerado para esta posición.
Madrid, Spain, ES
Job Description
Foundever is seeking an experienced Team Manager to lead operations within a premium automotive customer experience project. This role is designed for professionals with a strong background in customer operations, team leadership, and performance management within fast‑paced service environments. The successful candidate will play a key role in driving operational excellence, team engagement, and service quality for a globally recognized luxury automotive brand.
Key Responsibilities
-
- Lead, coach, and develop a team of customer service professionals to achieve operational KPIs and quality standards.
- Monitor customer interactions and team performance, identifying improvement opportunities and implementing action plans.
- Analyze operational metrics, report data, and campaign results to optimize performance and customer satisfaction.
- Provide ongoing feedback, coaching sessions, and performance follow‑ups.
- Handle escalations and support agents in resolving complex customer situations.
- Ensure clear and effective communication between internal stakeholders and client operations.
- Promote a high‑performance culture focused on collaboration, accountability, and continuous improvement.
- Support onboarding and integration processes for new employees.
Candidate Profile
-
- Advanced English level (minimum C1 required).
- Higher Vocational Training qualification (Ciclo Formativo de Grado Superior) or equivalent.
- Previous experience as Team Manager, Supervisor, or Operations Team Leader within customer service or contact centre environments.
- Minimum 6 months of experience in customer operations.
- Strong leadership, analytical, and interpersonal communication skills.
- Experience managing KPIs, coaching plans, and operational re
📌 Senior Team Manager (Madrid)
🏢 Sitel
📍 Madrid