For our offices in Granollers we are currently looking for an Order Management Specialist to manage national accounts.Responsibilities- Customer service: Answer phone calls and manage requests made by customers, distributing the call to other colleagues if necessary / departments. Receive customer requests via email and take care of its management.- Distribute requests from the common customer service Inbox to other colleagues in the department.- Quotation Management: Receive requests and manage quotations. Follow up the acceptance of the offers whenever possible and at the request of the superior.- Order Management: Manage customer purchase orders, create sales orders, purchase goods to central warehouse and follow-up delivery.- Order delivery tracking, in coordination with Supply Chain & Logistics.- Administrative management of service requests: Receive service requests and register them in the system assigning an initial date and a service technician based on availability and geographic area.- Invoicing of services: proforma and final invoicing after verifying that the documentation and data are correct; track and receive orders for billing and issue credit notes in compliance with approval guidelines.- Management of maintenance contracts: register contract information in the system, control intervention dates, modify material lists during the contract term,



and handle billing.- Management of incidents that arise during each phase of the “order to cash” process until resolution.- Travel management of technicians and colleagues.Qualifications- Studies in Administration & Finance.- Minimum 1‑2 years of experience in the Back‑office department (Order Manager role).- Training, knowledge, and experience in administration.- Experience as part of a project management team is valuable.- Sensitive leadership personality with experience leading high‑performance production organizations.- Spanish (Native).- English (Advanced); Portuguese would be an asset.- High performance and result orientation.- Convincing personality successfully pushing for results despite facing resistance.- Ability to communicate with all levels within the organization.Benefits- Attractive compensation package aligned with experience and responsibilities.- Private health insurance plan.- Employee Assistance Program.- Adaptable working hours and a hybrid working model (up to two days per week remote).- 23 days of vacation per year.- Great work environment as part of a collaborative team.- Continuous internal training and career development opportunities, both nationally and internationally.- Opportunity to join a company recognized as a Top Employer 2026.LocationOpen to multiple locations.#J-18808-Ljbffr

📌 Order Management Specialist (Valladolid)
🏢 Gea Group
📍 Valladolid