Are you a highly motivated, multilingual individual with a passion for customer service? Seize the opportunity to join a general team in the historical and vibrant city of Athens, Greece!We are seeking a dedicated Spanish and English-Speaking Customer Support Agent to represent world-leading brands across diverse, fast-paced industries including Tech, Travel, Automotive, and Social Media.Your Role and Responsibilities:- Multilingual Expertise: Serve as the primary point of contact for Spanish-speaking customers, providing friendly, effective, and professional support via phone, email, and chat.- Problem Solver: Efficiently resolve customer issues, provide accurate information, and troubleshoot product/service inquiries across multiple industry platforms.- Brand Advocate: Maintain a high standard of customer satisfaction, building positive relationships that reflect positively on our international clients.- Documentation: Accurately record customer interactions and solutions using our CRM and internal systems.What We Offer: A Stress-Free Start & Comprehensive BenefitsWe understand that moving to a new country can be challenging, which is why we offer a full-service relocation and benefits package to ensure a smooth transition and a comfortable lifestyle in Greece.Full Relocation Support:- Flight Ticket Covered: We reimburse or cover your one-way flight ticket to Athens.- Two-Week Hotel Stay: Complimentary hotel accommodation for your first two weeks in Greece upon arrival.- Full Administrative Support: We provide comprehensive assistance with all necessary paperwork, including bank account setup, tax registration, and social security (AMKA) registration,



ensuring you are legally employed under a Greek contract from day one.- Competitive Salary: Receive a competitive base salary plus a monthly performance-based bonus.- 14 Salaries Per Year: Enjoy the standard Greek employment benefit of receiving two extra months' salary (typically paid around Easter and Christmas/Summer).- Health Coverage: Access to Greece's national healthcare system, often supplemented by private health insurance plans provided by the company.The Greece Advantage An Exceptional European Lifestyle:- Cost of Living: While prices are rising, Athens generally offers a significantly more affordable cost of living (especially in housing and dining out) compared to major European capitals like Paris, London, or Amsterdam. Your salary goes further, allowing for a higher quality of life.- The Weather: Experience 300+ days of sunshine per year. Say goodbye to the grey!- Mediterranean Culture: Enjoy a relaxed, outdoor-focused lifestyle, rich historical sites, world-class cuisine, and easy, affordable access to the Greek Islands for weekend travel.- Work-Life Balance: Greece promotes a healthy work-life balance, allowing you plenty of time to explore the city and its surrounding beauty.Minimum Requirements:- Language Skills:- Spanish:C1/C2 level (fluent/native-level written and verbal communication).- English: B2 level or higher (working proficiency, written and verbal communication).- Citizenship: Valid EU Citizenship (required for smooth employment).- Soft Skills: Strong communication, empathy, a customer-first mindset, and effective problem-solving abilities.- Experience: Previous experience in a Customer Support/Call Center environment is a plus, but full, paid training is provided.#J-18808-Ljbffr

📌 English/Spanish Customer Support Agent (Madrid)
🏢 Horizonia
📍 Madrid