Service Delivery Manager – PEGA ADMEnglish Required | Hybrid (2 Days per Week from Madrid Office)Are you a delivery leader passionate about driving operational excellence, managing high-performing teams, and delivering outstanding business outcomes?At Cognizant Spain, you'll join a collaborative and international environment where you'll lead strategic PEGA ADM services, drive innovation, and help shape the future of service delivery.Why choose us?LEADERSHIP & IMPACTTake ownership of end-to-end PEGA ADM delivery, leading maintenance, enhancements, and platform evolution initiatives.TEAMWORKWork alongside experienced professionals in a collaborative and supportive environment.INTERNATIONAL EXPOSUREPartner with general teams and stakeholders across different geographies.CAREER GROWTHDevelop your leadership, delivery, and PEGA expertise through challenging projects and continuous learning opportunities.Other benefits- Permanent contract- Restaurant tickets- Referral program- Competitive salary and benefits package- Hybrid working model (2 days per week from the Madrid office)What will make you successful in this position?Mandatory- Experience as a Service Delivery Manager, Engagement Manager, or similar leadership role within Application Development & Maintenance services.- Strong experience managing end-to-end delivery, governance, stakeholder relationships, and service performance.- Knowledge of PEGA platforms and delivery models.- Experience managing delivery financials, resource planning, staffing,



and delivery optimization.- Proven track record managing SLAs, KPIs, KRAs, and service quality.- Strong risk management, problem-solving, and decision-making skills.- Experience leading distributed teams in international environments.- Excellent communication and stakeholder management skills.- Professional level of English.Desirable- PEGA certifications or previous PEGA delivery experience.- Experience implementing AI and GenAI-driven delivery improvements.- Knowledge of PEGA AI capabilities, including Next Best Action and predictive analytics.- Experience with Agile delivery methodologies and continuous improvement initiatives.What will you do?- Own end-to-end PEGA ADM service delivery across maintenance, enhancement, and upgrade workstreams.- Act as the main point of accountability for delivery performance and stakeholder engagement.- Manage program governance, financial performance, resource capacity, and delivery efficiency.- Monitor SLAs, KPIs, and service outcomes, ensuring operational excellence and service quality.- Identify and mitigate delivery risks while driving continuous improvement.- Define and evolve delivery operating models, frameworks, and best practices.- Drive adoption of AI, GenAI, automation, predictive analytics, and intelligent service management.- Prepare and present governance reports to senior stakeholders.- Mentor and support teams, fostering knowledge growth and high performance.#J-18808-Ljbffr

📌 Service Delivery Manager - Pega Adm (Madrid)
🏢 Cognizant
📍 Madrid