Overview

About the Role
We are looking for a seasoned professional to lead solution architecture and customer success for our image recognition–driven retail execution platform, across European markets. This is a hybrid role combining technical solution ownership with strategic customer engagement, ensuring successful deployments, adoption, and continuous value realization.
The adecuado candidate will have strong experience in ML/Data Science–driven products, enterprise solution design, and customer-facing program management. Experience in retail execution and image recognition is highly preferred.

Responsibilities

Solution Architecture & Delivery

- Own the end-to-end solution architecture for Solution deployments across European markets.
- Translate business requirements into scalable AI/ML-enabled solution designs.
- Work closely with AI/ML, data science, engineering, and product teams to ensure technical feasibility and performance.
- Define and maintain integration architecture with client systems (e.g., Data platforms, sales systems, analytics platforms).
- Lead technical discussions, solution reviews, and architecture approvals with client stakeholders.
- Ensure adherence to security, privacy, and compliance standards across markets.

Customer Success & Stakeholder Management

- Act as the primary point of contact for key European clients.
- Drive onboarding, adoption, and expansion of the PEPIRIS solution.
- Monitor customer KPIs and ensure delivery against agreed business outcomes.
- Lead executive reviews, roadmap discussions, and value realization sessions.
- Identify opportunities for upsell, cross-sell, and solution enhancements.
- Manage escalations and coordinate with internal teams to ensure timely resolution.

Program & Operations Management

- Oversee multiple deployments across markets, ensuring timely and high-quality delivery.
- Coordinate with cross-functional teams: product, AI, engineering, and regional business teams.
- Drive continuous improvement in solution performance, model accuracy, and operational processes.
- Establish best practices, playbooks, and reusable solution components.

Qualifications

Required Qualifications
• 10–14 years of experience in solution architecture, program management, or customer success roles.
• Proven experience delivering ML,



AI, or data science–driven solutions.
• Strong background in enterprise system integrations and solution design.
• Experience managing customer-facing technical engagements.
• Excellent stakeholder management and communication skills.
• Experience working in cross-functional, global teams.

Preferred Qualifications
• Experience in retail execution, CPG, or field sales technology.
• Hands-on exposure to image recognition or computer vision solutions.
• Experience with Trax Retail or similar retail analytics platforms.
• Familiarity with cloud platforms (AWS, Azure, or GCP) and data pipelines.
• Experience managing multi-country or European market deployments.

Key Competencies
• Solution design and architecture
• Customer success and relationship management
• AI/ML product understanding
• Cross-functional leadership
• Strategic thinking and problem solving
• Executive communication

What We Offer
• Opportunity to work on a cutting-edge AI-driven retail solution across Europe.
• High-visibility role with direct impact on customer success and product growth.
• Collaborative, global, and innovation-driven environment.
• Competitive compensation and benefits.

Required Qualifications
• 10–14 years of experience in solution architecture, program management, or customer success roles.
• Proven experience delivering ML, AI, or data science–driven solutions.
• Strong background in enterprise system integrations and solution design.
• Experience managing customer-facing technical engagements.
• Excellent stakeholder management and communication skills.
• Experience working in cross-functional, global teams.

Preferred Qualifications
• Experience in retail execution, CPG, or field sales technology.
• Hands-on exposure to image recognition or computer vision solutions.




• Experience with Trax Retail or similar retail analytics platforms.
• Familiarity with cloud platforms (AWS, Azure, or GCP) and data pipelines.
• Experience managing multi-country or European market deployments.

Key Competencies
• Solution design and architecture
• Customer success and relationship management
• AI/ML product understanding
• Cross-functional leadership
• Strategic thinking and problem solving
• Executive communication

What We Offer
• Opportunity to work on a cutting-edge AI-driven retail solution across Europe.
• High-visibility role with direct impact on customer success and product growth.
• Collaborative, global, and innovation-driven environment.
• Competitive compensation and benefits.

Solution Architecture & Delivery

- Own the end-to-end solution architecture for Solution deployments across European markets.
- Translate business requirements into scalable AI/ML-enabled solution designs.
- Work closely with AI/ML, data science, engineering, and product teams to ensure technical feasibility and performance.
- Define and maintain integration architecture with client systems (e.g., Data platforms, sales systems, analytics platforms).
- Lead technical discussions, solution reviews, and architecture approvals with client stakeholders.
- Ensure adherence to security, privacy, and compliance standards across markets.

Customer Success & Stakeholder Management

- Act as the primary point of contact for key European clients.
- Drive onboarding, adoption, and expansion of the PEPIRIS solution.
- Monitor customer KPIs and ensure delivery against agreed business outcomes.
- Lead executive reviews, roadmap discussions, and value realization sessions.
- Identify opportunities for upsell, cross-sell, and solution enhancements.
- Manage escalations and coordinate with internal teams to ensure timely resolution.

Program & Operations Management

- Oversee multiple deployments across markets, ensuring timely and high-quality delivery.
- Coordinate with cross-functional teams: product, AI, engineering, and regional business teams.
- Drive continuous improvement in solution performance, model accuracy, and operational processes.
- Establish best practices, playbooks, and reusable solution components.

📌 AI Solution Architecture Delivery Lead (Cornellà de Llobregat)
🏢 PepsiCo
📍 Cornellà de Llobregat