Key Responsibilities:

- Customer Support: Respond to customer queries through phone, email, and chat, ensuring timely and accurate resolutions.
- Troubleshooting: Assist customers with product-related issues, providing clear solutions and escalating more complex cases when necessary.
- Customer Guidance: Provide guidance and information on company products and services, helping customers navigate through any issues.
- Case Management: Document and categorize all customer interactions, maintaining accurate records and tracking issues to ensure prompt resolution.
- Feedback Collection: Collect customer feedback and report common issues to help improve products and services.
- Collaboration: Work closely with other teams to ensure customer satisfaction and smooth internal operations.

Requirements:

- Language Skills: Native Danish speaker with strong English skills (B2-C1).
- Communication Skills:



Excellent verbal and written communication abilities.
- Customer Service Skills: Passion for delivering high-quality customer support.
- Problem-Solving: Ability to troubleshoot and resolve customer issues effectively.
- Organizational Skills: Strong attention to detail and the ability to handle multiple customer inquiries.
- Teamwork: Collaborative attitude and willingness to work with different teams to ensure a positive customer experience.

Benefits:

- Competitive salary.
- On-site role with a supportive team in Malaga.
- Regular working hours with early finish on Fridays.
- Opportunities for career development and growth within the company.
- Training and continuous support to help you succeed in your role.

📌 Customer Lifecycle Manager for Native Danish Speakers (España)
🏢 Cross Border Talents
📍 España