Klépierre, the European leader in shopping centers, operating in 12 countries, owns some of the most visited malls in Europe: Val d'Europe, Créteil Soleil, Porta Di Roma, Hoog Catharijne, Emporia…

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Its mission? To design a new space to conquer—the shopping center of tomorrow—offering a multitude of experiences and emotions, and increasingly open to the city and its stakeholders. An ambition summarized in the signature Shop. Meet. Connect.®

For more information, please visit our website: Officer - M/F

Reporting to the Collections Unit in the Shared Service Canter based in Madrid, your main mission is to collect payments from a portfolio of clients and manage a small portfolio of shopping center assets.

Under the supervision of the Collections Manager, you will ensure the amicable recovery of outstanding payments by implementing all necessary actions to secure payment.





These actions include making phone calls and following up with clients in accordance with the Group’s dunning process, as well as ongoing account reconciliation and administrative follow-up of actions and situations.

You will also be responsible for identifying and recording disputes raised during follow-ups and client interactions.

Finally, you will manage a small, dedicated property portfolio in order to understand the specificities of commercial lease management.

Your main responsibilities will include:

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- Daily collection of customer receivables in accordance with Group credit policies and processes
- Regular monitoring of payments according to the agreed schedule and pending items
- Identification and categorization of disputes
- Handling customer claims and inquiries (account statements, duplicates, etc.)
- Recording follow-up actions in the Group’s collection software
- Interaction with the collections team, contract department, legal team, and commerc

📌 Debt Collector with Dutch (Madrid)
🏢 KLEPIERRE IBERIA
📍 Madrid