Customer Service Manager - Spanish + English (C1) needed in Madrid!

Are you a dedicated and experienced professional with strong leadership skills and a passion for customer service? We are looking for a Customer Service Manager to join our team in Madrid. This is an exciting opportunity to contribute to a dynamic and growing company while working in a vibrant city.

Key Responsibilities:

- Lead and manage a team of customer service representatives to ensure excellent customer experiences.

- Handle complex customer inquiries and provide timely, effective solutions.

- Develop and implement strategies to improve customer service processes and performance.

- Collaborate with other departments to enhance customer satisfaction and retention.

- Monitor and analyze team performance metrics to ensure high standards are met.

Qualifications:

- Fluent in Spanish and English (C1)



both written and spoken.

- Proven experience in customer service management or a similar role.

- Strong communication and interpersonal skills.

- Ability to lead, motivate, and develop a team.

- Problem-solving mindset with a focus on continuous improvement.

What We Offer:

- A competitive salary with a comprehensive benefits package.

- A dynamic and supportive work environment in the heart of Madrid.

- On-site work with opportunities for professional growth and development.

If you are looking to take your career to the next level and thrive in a fast-paced, customer-focused environment, we want to hear from you. Apply now to join our team in Madrid!

📌 Customer Service Manager in Madrid! (España)
🏢 Cross Border Talents
📍 España