What You’ll Do

- Investigate and verify suspicious activity using internal tools and workflows.

- Collect, review, and validate customer documentation to assess fraud risks.

- Resolve high-risk cases within set timelines, ensuring prompt and accurate decisions.

- Monitor pending cases and follow up on missing documentation within the 14-day window.

- Maintain accurate case records and ensure compliance with SLA requirements.

- Communicate effectively and professionally in sensitive or escalated situations.

- Apply knowledge of marketplace processes, fraud indicators, and root-cause analysis to prevent and mitigate risk.

- Identify areas for improvement in fraud prevention workflows and share recommendations.

- Uphold autonomy, professionalism, and sound judgment in managing fraud-related investigations.

What We’re Looking For

- French (C1+) and advanced English proficiency.

- At least 6 months of experience in fraud-related tasks or back-office support in a digital marketplace environment.

- Proven record of meeting or exceeding KPIs.

- Clean disciplinary record and demonstrated professional integrity.

- Excellent interpersonal skills: empathy, adaptability,



and active listening.

- Experience handling complex or escalated cases with professionalism.

- Strong problem-solving skills and ability to use tools like knowledge bases, search engines, and AI efficiently.

- Autonomy, accuracy, and keen attention to detail in daily work.

- Solid understanding of OS-level systems (iOS, Android, Windows) and ability to explain them clearly.

- Proficiency with operational tools (CRMs, shipment tracking systems).

- Ability to perform under pressure, make well-reasoned decisions independently, and apply root-cause thinking.

- Proactive attitude, reliability, and a professional work ethic.

What’s in it for You

- Permanent contract, full-time (39 hours/week).

- Working hours: Monday – Friday, 09:00 – 18:00.

- Salary: 22,000 EUR gross/year + up to 2,400 EUR gross/year in performance bonus.

- Office locations: Barcelona city center or Valencia.

- Fully paid training on company policies, tools, and processes.

- Career development program with access to specialized courses and growth opportunities.

📌 French Speaking Fraud Activity Agent (España)
🏢 Cross Border Talents
📍 España