12 ago
|
Nuitée Travel
|
Barcelona
12 ago
Nuitée Travel
Barcelona
Nuitée is seeking an experienced Customer Service Team Lead to guide and develop our integral Customer Service operation from our Barcelona office. You’ll lead a team of representatives and supervisors, coach on how to handle VIP bookings, cancellations, and special requests, and partner with other departments to streamline processes.
You’ll monitor SLAs and KPIs, foster a customer-first culture, and own performance reviews and continuous improvement initiatives.
📌 Customer Service Team Lead (Barcelona)
🏢 Nuitée Travel
📍 Barcelona