Are you a L1.5 Support Engineer in Cadiz seeking a new interesting challenge? ?
If your answer is yes, it’s your lucky day so keep reading, it can be just what you're looking for ?
We are looking for a dynamic, proactive and talented person to join our team and perform the following tasks:
- Day-to-day incident monitoring and resolution (ServiceNow preferred)
- Interact with IT & business users on functional issues
- Triage issues and coordinate with cross-functional teams for timely resolution
- Follow service management processes (e.g., Incident, Change, Capacity, Problem)
- Maintain agreed SLA levels and assure quality of delivery at all times
- Coordinate communications between suppliers, OEM, and other IT/business stakeholders
- Track and report progress to stakeholders
- Adhere to shift rotation plan and provide on-call support for out-of-hours issues
- ServiceNow
- Incident, Problem, Change, Capacity management processes
- SLM and Knowledge Management processes
- Manufacturing shop floor systems
- SLA / service management operating model and shift rotation
- Java,



.Net, SQL, Oracle (nice to have)

Years' experience: 4–6 years
Spanish: C2
Work Schedule: 1st Shift 6:30 am till 2:30 pm; 2nd Shift 11:00 am till 7:00 pm; On-call support for out of hours issues; Extended shifts or weekend support to be provided as per customer expectations
Permanent contract ? - We offer indefinite contracts from the first day.
Pay and benefits ? - Competitive salary and a adaptable compensation plan adapted to your needs (Ticket restaurant plan, Childcare Ticket, Transport Ticket and Health Insurance).
Work from home ?️ - We offer you a financial support every month for your working from home expenses. In addition, in the first month we will give you a bonus to help you to set up your workplace ?
Opportunity knocks ?? - Being a part of a growing company, we want to support your path with a career development plan and annual performance-based compensation reviews.
Learn as you grow

📌 Support Engineer (Cádiz)
🏢 Tata Consultancy Services
📍 Cádiz