This is not only a customer support position.

We’re hiring a Travel Concierge / Travel Manager who owns client outcomes, negotiates directly with partners, and combines high-touch service, commercial thinking, and operational control.

Your Mission

You are responsible for turning a client request into a confirmed, well-negotiated, fully delivered ski or mountain trip.

You don’t just assist — you advise, negotiate, close, and deliver.

What You Will Do

Client Ownership (End-to-End)
- Lead direct conversations with clients (chat, email, calls)
- Clarify preferences, constraints, budgets, and expectations
- Guide clients toward the best-fit solution and close bookings
- Stay responsible for the trip before, during, and after travel

Travel Design & Partner Negotiations
- Design complete ski & mountain travel packages:
- hotels & chalets
- transfers

Negotiate directly with hotels, chalets, DMCs, ski schools, and local partners
- availability & room allocation
- upgrades, perks, and added value for clients




- Compare multiple partner offers and select the best commercial and experiential outcome
- Maintain and grow long‑term partner relationships

Commercial Thinking & Upsell
- Proactively suggest higher‑value or better‑fit options
- Increase booking value through relevance, not pressure
- Think in terms of experience quality, conversion, and margin
- Balance client satisfaction with commercial goals
- Manage bookings, confirmations, changes, and payments
- Handle exceptions and last‑minute changes calmly and independently
- Ensure accuracy, timelines, and zero loose ends

Product & AI Contribution
- Identify recurring client needs, objections, and emotional patterns
- Feed insights into our AI‑powered travel assistant
- Collaborate with product and marketing teams to improve matching, conversion, and retention

Who You Are

You are not a customer support agent.

You are closer to a travel advisor, travel manager, or concierge with commercial responsibility.
- You ha

📌 Travel Concierge (España)
🏢 Skibookers
📍 España