Position

Abbott Ambassador – Madrid + (Ávila o Segovia)

Primary Objective

The Abbott Ambassador is responsible for driving client loyalty, growing existing business while improving profitability.

Accountabilities

a) ACCOUNT MANAGEMENT
- Develop a Strategic Growth Plan at the territory level and leverage the plan on a daily basis.
- Maintain accurate and up-to-date client data in MyDASH.
- Execute Account Plan tactics to grow existing business by closing menu gaps (adding on assays), selling DHS solutions and upgrading and renewing service contracts.
- Weekly work with client on business process, amplification of their health system via CRDx globalized and established frameworks.
- Conduct Client Business Reviews every 90 days (Operational reviews) to ensure our clients and Abbott are honoring their commitments and execute on identified client needs.
- Act as Abbott point of contact for clients to handle any issues or support requests (ordering and shipping inquiries & product issues).
- Support renewal of existing business, with the Enterprise team,



early in the process blocking competition from entering the account.
- Work with client to ensure entire Abbott solution is being utilized as expected.

b) GROW THE ACCOUNT
- Assess utilization and inefficiencies on instruments and work with client to maximize testing capabilities.
- Analyze test menu and ordering patterns to assess gaps and provide solutions.
- Add solutions, including assays, software, and service offerings to help client achieve strategic priorities or improve efficiencies.
- Deliver insights for operational improvement that will directly impact client KPI’s through assays, DHS, Hematology, and/or other solutions.
- Drive Alinity, Hematology and Digital Health Solutions solutions at every account.
- Continue to manage post-sales client support activities, such as:
- Confidently operate all Alinity Instruments.
- Install and configure assays on the Alinity instrument.
- Perform assay integration,

📌 Abbott Ambassador (Madrid)
🏢 Abbott Laboratories
📍 Madrid