Service Desk Analyst - 6 Months Contract - Surrey
Job Reference:BIL- Salary:34,140 per annum, rising to 35,590 after probationEmployment Type:Fixed TermAre you passionate about technology and delivering brilliant customer support? Can you solve problems quickly while making IT feel approachable and easy for colleagues across the business?
Were looking for a Service Desk Analyst to join our ICT team on a 6 months fixed term contract, providing high-quality support that keeps our systems, services, and colleagues connected and productive. Youll be the first point of contact for IT support, helping to resolve issues efficiently while delivering an excellent customer experience.
This isnt just about fixing laptops and resetting passwords. Its about enabling people to do their best work, improving services, and helping shape a modern, reliable, and customer-focused IT function.
Please note this role is based at our Case house office
Whats in it for you.
In addition to the salary, we offer a number of benefits, including:
- High street discount schemes
- Health cash plans
- 26 days annual leave, increasing to 29 after three years, with the opportunity to buy more
- Flexible bank holidays take them when it suits you
- Car leasing scheme
- Hybrid working offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role. This is adaptable and depends on meeting cycles and board activity. We also offer an optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role.
What youll be doing
- Provide 1st and 2nd line IT support for colleagues across the organisation
- Diagnose and resolve incidents relating to hardware, software, mobile devices, telephony, and network services
- Log, prioritise, and manage service requests through to resolution
- Support the deployment and setup of end-user devices and workplace t
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