Service Charge Case Handler - Leicester
Job Reference:NLD- Salary:37,154 per annum, rising to 38,733 after probationEmployment Type:Fixed TermAdditional role requirements:
- Full driving licence

Putting residents first starts with clear, fair and transparent service charges.
We're looking for a customer-focused Service Charge Case Handler to join our Service Charge team and become the trusted point of contact for residents, helping them understand their service charges with confidence. You'll manage a varied caseload, resolve complex queries and complaints, and work collaboratively across the business to deliver excellent customer outcomes.
This is an exciting opportunity to combine your customer service expertise with your knowledge of service charges, ensuring residents receive a professional, transparent and supportive experience every step of the way.
This role would be adecuado for a recent Uni graduate with a legal background
Please note this is a Fixed Term Contract
Whats in it for you.
In addition to the salary, we offer a number of benefits, including:




- High street discount schemes
- Health cash plans
- 26 days annual leave, increasing to 29 after three years, with the opportunity to buy more
- Flexible bank holidays take them when it suits you
- Car leasing scheme
- Hybrid working offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role. This is flexible and depends on meeting cycles and board activity. We also offer an optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role.

What youll be doing
- Manage complex service charge enquiries, complaints and escalated cases from start to finish.
- Provide clear, accurate and timely advice to residents on all aspects of service charges.
- Lead high-profile cases, including Ombudsman and First-tier Tribunal (FTT) cases.
- Work collab

📌 Service Charge Case Handler (Monasterio de Leyre)
🏢 PA Housing
📍 Monasterio de Leyre