Spanish Speaking Customer Agent
About Mercier Consultancy Group
Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class organisations across the continent. With a strong track record in the Customer Support Services industry, we specialise in placing motivated professionals in rewarding roles that match their language skills and career ambitions. At Mercier Consultancy Group, we don't just fill positions — we build careers and transform lives.
Job Overview
Mercier Consultancy Group is proud to present an outstanding opportunity for a Spanish Speaking Customer Agent position in Greece, one of the most sought-after destinations for multilingual professionals across Europe. This on-site role based in the vibrant city of Athens places you at the heart of a dynamic Customer Support Services environment, where your fluency in Spanish will be your most powerful professional asset. If you are searching for Spanish-speaking jobs that offer real growth,



genuine rewards, and an exciting lifestyle change, this is the role for you.
Key Responsibilities
- Deliver high-quality customer support to Spanish-speaking clients via telephone, email, and live chat channels, ensuring every interaction reflects the highest standards of professionalism.
- Accurately identify, assess, and resolve customer enquiries, complaints, and requests in a timely and empathetic manner within the Customer Support Services environment.
- Maintain detailed and precise records of all customer interactions and transactions using internal CRM and case management systems.
- Collaborate closely with cross-functional teams to escalate complex cases and ensure swift, satisfactory resolutions for Spanish-speaking customers.
- Consistently meet and exceed individual performance targets, including customer satisfaction scores, response times, and first-contact resolution rates.
- Stay ful

📌 Spanish Speaking Customer Agent (España)
🏢 Mercier Consultancy Group
📍 España