Foundever™ is a general leader in the customer experience (CX) industry. With 150,000 associates across the globe, we are the team behind the best experiences for more than 750 of the world's leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver seamless, AI-driven experiences in the moments that matter.
We are looking for an Agentic Technical Lead to own the agentic systems framework — the platform and tooling that enables technical teams across the organization to build, configure, evaluate, and deploy agentic systems for their own use cases.You will architect and ship the infrastructure that makes agentic development self-service and production-safe: configuration interfaces where developers define system prompts and models for each agent component, end-to-end evaluation pipelines with predefined metrics, dataset creation and experiment management via LangFuse, and iterative workflows that take teams from prototype to production.



You will define how MCP Servers and Clients are templated via Backstage , ensuring governance and visibility over all deployed agentic systems. The stack includes LangGraph for orchestration, LangFuse for observability and evaluation, and AWS infrastructure for scale. Build configuration interfaces (e.g., chat-based UIs) for defining system prompts, selecting models, and composing agent topologies
Implement MCP Server and Client templates via Backstage for standardized scaffolding and catalog visibility
Evaluation & Testing Infrastructure
Implement observability via LangFuse — execution tracing, cost tracking, quality drift monitoring across all deployed agents
Design dashboards and alerting for performance, anomalies, and drift detection
Collaborate with ML, data, product, and DevOps teams to ensure the framework meets real needs at scale
8+ years in machine learning engineering or applied ML
~4+ years hands-on with LLMs (fine-tuning,

📌 IT Tech lead (España)
🏢 Foundever®
📍 España