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The Position
The mission of the Patient Care Country Expert Central & Eastern Europe (CEE) is to deliver a seamless, positive experience for customers across multiple communication channels. Dedicated to efficiently resolving service requests and incidents, the Patient Care Advisor ensures proper classification, assignment, tracking, documentation, and follow-up to guarantee a satisfactory resolution.
By driving customer satisfaction through key performance indicators, the Patient Care Country Expert supports the leader with the internal and external teams to offer robust technical and medical support,



manages adverse events and product complaints with high-quality customer service, and adheres to organizational, client, and regulatory guidelines. Committed to continuous development through necessary training, tools, and resources, the Patient Care Country Expert consistently delivers value to the team while operating with a general perspective and leveraging best practices.
The Patient Care Country Expert is reporting to the Customer Care Team Manager or other Customer Care Leader and is responsible for the technical, analytical and operational support of the area and coordinating country related topics. She/He could assist the leader in people management daily tasks and take over deputy functions in case of leader absence. Additionally, is providing excellent customer front-line assistance through a variety of channels and technology to patients and customers related to Products and Digital Solutions commercializ

📌 Patient Care Country Expert Central (España)
🏢 Roche
📍 España