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The Position
Roche Diagnostics is seeking a Global Customer Support (GCS) - Molecular Labs Senior Specialist to join our team in either Cape Town, South Africa or St Cugat, Spain.
As a GCS Molecular Labs Senior Specialist you will be the technical linchpin for a new era of diagnostic ecosystems. Your primary focus will be the integral rollout and support of the Roche new sequencer AXELIOS platform and the Avenio Connect cloud-integration suite.
This role is designed for a high-level IT professional who thrives at the intersection of high-performance computing (HPC), advanced networking, and medical hardware. While you will provide sustaining support for legacy NIPT (AcfS) solutions, your core mission is to architect and troubleshoot the high-speed data pathways that power the future of personalized medicine.
Key Responsibilities
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- High-Performance Infrastructure (SBX/AXELIOS Focus)
- Data Pipeline Optimization: Support the IT and network architecture for the Roche AXELIOS (SBX) platform across the EMEA region
- Bottleneck Troubleshooting: Optimize high-speed data pathways from bandwidth management to compute clusters and storage nodes
- System Administration: Manage environment-specific OS requirements, including Roche Linux (RLX) and Windows Server for the Unified Gateway
- Cloud & Digital Connectivity (Avenio Connect)
- Connectivity Architecture: Oversee Avenio C
📌 Global Customer Support (San Cugat del Vallés)
🏢 Roche
📍 San Cugat del Vallés
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