We’re seeking an experienced Regulatory Case Specialist to join our eDreams ODIGEO Communications team, which is in a strong growth environment and will be based in our Barcelona office to manage consumer regulatory complaints directly reporting to the VIP Customer Communications Team Lead.

¿Es este su próximo empleo? Descúbralo leyendo la descripción completa a continuación y no dude en enviar su candidatura.
What you will do:
The Role’s Key Responsibilities

As an eDOer, you will have clear objectives, great challenges and a clear overview of how your work contributes to the integral company project and its customers. As a Regulatory Case Specialist in the Communications team, you will be in charge of:

-
- Manage legal customer complaints such as consumer organisation files, customer court cases and regulatory consumer cases;
- Manage data protection consumer rights cases;
- Collaborate on coordinating Legal inquiries with Legal Counsels related to customer complaints to ensure excellent service;
- Support other VIP tasks such as VIP and sensitive customer complaints,



social care channels, and customer complaints addressed directly to CSM members;
- Support VIP Communications projects by collaborating with the team members when required;
- Measure, analyse and report on the results of initiatives.

Required Qualifications:

-
- Background in Tourism will be required in your daily work;
- Used to work with CRM tools;
- Ability to work with G-suite;
- Excellent writing and communication skills, you should be able to work with legal vocabulary and have excellent grammar at a native level in French;
- Proficient level of English is a must and Spanish is a plus.

What you need to succeed:
Job Requirements

Bring your unique perspective, speak up, and offer disruptive solutions. You’ll have the opportunity to learn and grow while making a real impact on our team. Here’s what you need to succeed:

Personal skills:

-
- Passionate for the travel industry;
- Acute sense of

📌 Regulatory Case Specialist (Barcelona)
🏢 Traveltechessentialist
📍 Barcelona