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Barcelona, ES Spain
Functions and Tasks
Minor Hotels Europe & Americas is looking for a highly motivated student currently enrolled in academic studies who wishes to undertake a management internship within our Rooms Division team for Southern Europe at our central offices in Barcelona.
The responsibilities of the position include the following tasks:
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- Collaborate in the organization and coordination of the Rooms Division departments at a corporate level.
- Assist in establishing and supervising operational policies to ensure efficiency across all hotels.
- Occasionally conduct periodic operational audits to ensure compliance with service standards.
- Ensure and follow up on improvement action plans opened in audited hotels.
- Review and coordinate the implementation of new technologies in the hotels.
- Review and control SOPs and collaborate in the development of operational protocols for the assigned departments.
Financial Control Support:
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- Prepare end-of-month reports to monitor the financial results of departmental expense accounts.
- Collaborate in the creation of improvement strategies as needed.
- Supervise the implementation of cost‑control policies across all hotels.
- Monitor and analyze the evolution of costs and participate in the creation of reports for senior management.
- Monitor compliance with financial objectives and follow up directly with hotels for the implementation of improvement actions.
Quality Control Support:
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- Prepare reports to monitor and track the evolution of hotel quality results.
- Collaborate in active training for the Housekeeping Management team to develop team capabilities.
- Follow up on audits and inspections carried out by hotel management.
- Monitor and evaluate guest satisfaction at a regional level.
- Occasionally conduct inspections and audits to ensure compliance with
📌 Rooms Division (Barcelona)
🏢 Hesperia Group
📍 Barcelona
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