Job Requisition ID: 26WD97212

Todas las habilidades, cualificaciones y experiencia relevantes que necesitará un candidato seleccionado se enumeran en la siguiente descripción.
Position Overview
The AI & Automation Specialist will bring a strong background in artificial intelligence, knowledge systems, automation, and workflow design. This role will focus on applying AI to improve how Customer Success teams access the guidance, policy, process, and operational information they need, while also driving more scalable content, workflows, and team solutions through practical automation.

This role will help evolve how support is delivered across Customer Success by improving knowledge capture, structure, accessibility, and reuse, and by identifying opportunities where AI-enabled self‑service can reduce friction and improve the day‑to‑day experience of field teams. In parallel, the role will help strengthen internal team efficiency by building repeatable workflows, templates, and automation solutions that improve consistency, quality, and scale.





The role will partner closely with Customer Success Readiness, policy and process owners, operations, content teams, and cross‑functional stakeholders to design practical, responsible, and scalable AI‑enabled solutions that improve knowledge access, team productivity, and overall support effectiveness.

Responsibilities

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- Identify and implement AI, automation, and knowledge design opportunities that improve how Customer Success teams access policy, process, and operational guidance
- Help evolve more scalable support experiences that strengthen self‑service and reduce reliance on repetitive human‑to‑human support
- Design and maintain reusable workflows, templates, and tools to support readiness, content development, knowledge sharing, and operational efficiency
- Apply generative AI capabilities to improve knowledge access, content scalability, workflow support, and team productivity
- Partner with policy, process, and conte

📌 Senior AI (Barcelona)
🏢 Autodesk
📍 Barcelona