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Our goal is to strengthen the brand in Spain. We are looking for an expert to work as Delivery Lead

What do you need to fulfill this job?

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- Experience as Service Delivery Manager (managing project on integration,data/ HR)
- +12 years of experience
- Understand the client’s industry, business, and their critical business drivers.
- Ensure a robust governance process with all stakeholders (virtual and face to face participation in weekly/monthly meetings).
- Serve as a guide of escalation procedures, incident management, and other disciplines related to service delivery.
- Manage customer requests by providing realistic resolution time scales.
- Contact customers when follow up on open items is required and take ownership of the case.
- Handle customers’ escalations related to the service provided, if required by the account.
- Provide innovative ideas to help client achieve their business goals.




- Providing co-ordination and recording of service issues and complaints to ensure the customer stakeholders and relevant internal problem/solution owners have been identified and agreed.
- Ensure the corporate process is adhered to at all times.
- Maximize account retention

Experience/Exposure

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- Service Outsourcing / Operations experience (i.e., leads complex svc. delivery teams; establish operational control processes; fosters client relationships; plans for change; monitors KPIs; best practice sharing, etc.)
- Exp of managing AI or Integration related project will be a plus.

Education/certification
Key Skills Required

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- Preferred Lean Six Sigma Certification
- PRINCE/PMP Certification
- ITIL Foundation Certification
- High level of English

About HCLTech
We are HCLTech, one of the fastest-growing large tech companies in the world and home to 225,000+ people across 60 countries, super

📌 Service Delivery Manager (Barcelona)
🏢 HCLTech
📍 Barcelona