Job Overview

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Zoho Corporation is a leading provider of SaaS products, empowering businesses worldwide with innovative solutions. We are seeking a dedicated Customer Support Engineer to join our team and provide exceptional support to our customers in the European market.

Your Day‑to‑Day Responsibilities

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- Become a subject matter expert on Zoho’s suite of business applications, mastering their features, configurations, and integration capabilities.
- Serve as a trusted technical advisor for our Spanish‑speaking customers via phone, chat, and email, providing in‑depth troubleshooting and solution guidance.
- Collaborate with cross‑functional teams to investigate complex technical scenarios, reproduce issues, and drive timely resolutions.
- Assist customers in configuring integrations and automations to optimize their workflows and validate proof‑of‑concept solutions.
- Contribute to a culture of continuous improvement by documenting best practices,



refining internal processes, and sharing knowledge across teams.
- Maintain accurate case records and insights to help enhance both customer experience and product quality.

Requirements

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- 3–5 years of experience in technical support, SaaS support, or system administration roles.
- Fluent proficiency in Spanish and a strong command of English, both written and verbal (mandatory).
- Strong technical understanding and familiarity with SaaS environments; experience configuring integrations, automations, or API‑based workflows is an advantage.
- Natural ability to solve problems and analyze complex issues.
- Adaptable mindset and willingness to learn new product features quickly.
- Comfortable working in a collaborative, in‑office environment.

Bonus Skills

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- Basic programming or scripting knowledge.
- Experience working with REST APIs.
- Familiarity with database concepts.
- Experience configuring or trou

📌 Customer Support Engineer (Ribarroja de Turia)
🏢 Zoho Europe
📍 Ribarroja de Turia