OverviewClaims Processor Associate with German and English – join The Cigna Group.

Presente su candidatura después de leer los siguientes requisitos de habilidades y cualificaciones para este puesto.
Responsibilities
- Provide the highest level of customer service, striving for first contact resolution, responding within given timelines.
- Manage new claims from start to end with a solid understanding of product types and claims processes.
- Handle administration tasks related to the position: email, post, fax, fulfilment, etc.
- Manage all complaints in compliance with regulations in each country.
- Handle cancellation and retention duties to maintain the portfolio.
- Participate in call monitoring and quality reviews to evaluate team performance.
- Build relations with internal departments to optimize resource use for customers, within regional benefits and with relevant service partners.
- Identify potential process improvements and recommend them to the Team Manager.
- Actively support team members and provide resources to achieve team goals.




- Escalate customer complaints as needed.
- Serve as point of contact for nominated country clients.

Qualifications
- Experience in Life Insurance products, claims environment and customer service-focused organizations.
- Experience in all levels of complaints resolution.
- Experience working in a contact centre environment.
- Ability to meet/exceed targets and manage multiple priorities.
- Proficient in Microsoft Office applications.
- Advanced level of German or native speaker.
- Advanced level of English or native speaker. Any other European language is a plus.
- Excellent attention to detail with a high level of accuracy.
- Strong interpersonal skills with excellent verbal and written communication to internal and external clients.
- Desirable commercial skills.
- Ability to work independently and proactively recommend and implement process improvements.
- Ability to organize, prioritize and manage workflow to meet in

📌 Claims Processor (Madrid)
🏢 The Cigna Group
📍 Madrid