Experteer Overview Cualquier información adicional que necesite para este trabajo se encuentra en el texto a continuación. Asegúrese de leerla detenidamente y luego envíe su solicitud. As a 1st Level Support Analyst, you will deliver frontline support for the trade-finance tools ecosystem and manage incidents to boost regional efficiency. You will work with ServiceNow for incident tracking and contribute to digitalisation and continuous-improvement initiatives. You will also train users on Dwings and assist with migration projects, while preparing activity reports for management and partners. This role sits at the heart of a European Trade Finance Operations team that supports multinational clients.Compensaciones / Incentivos• Provide first-line support for Dwings and related trade-finance applications• Analyse,



log and coordinate incidents in ServiceNow with accurate updates• Communicate resolution status promptly to users and stakeholders• Deliver Dwings training and assist with migration projects• Prepare activity reports for management and other partnersResponsabilidades• University degree• Good understanding of Guarantees products• Systems and processes: Atlas, Operational Tools (EPS, xcskxlj Aval…), TDR• Strong Word/Excel skills• English C1; French is a plusRequisitos principales• Training programs• career plans and internal mobility• Diversity and Inclusion Committee• Corporate volunteering program (1 Million Hours 2 Help)• Flexible compensation plan• Hybrid telecommuting model (50%)","32 vacation days"],

📌 Application Support (Madrid)
🏢 BNP Paribas
📍 Madrid