Join Spendesk - Europe's leading spend management platform Spendesk is a 7-in-1 SaaS spend management platform used by 5,000+ companies across 35 countries. We help Finance teams take back control of their spending - replacing spreadsheets, paper receipts and manual processes with smart, automated workflows. Our clients love us because we're not just a tool - we're a genuine business partner.
Aunque la experiencia competente y las cualificaciones son clave para este puesto, asegúrese de comprobar si posee las habilidades interpersonales preferibles antes de solicitar, si se requieren.We're now looking for a German-speaking Customer Success Manager to join our Barcelona team and own the relationship with our German-speaking clients.
Your MissionYou'll be the strategic partner our German clients rely on. Not a support role - a business partner role. Your job is to make sure they get real, measurable value from Spendesk, stay with us, and grow with us.
What You'll DoOwn your client relationships
- Build strong, trusted partnerships with Finance Managers,



CFOs and key decision-makers across the German market
- Proactively advise clients on best practices and platform optimisation - anticipate their needs before they even ask
- Drive adoption and ensure every client gets the most out of Spendesk from day one

Protect and grow revenue
- Monitor account health and act early to mitigate churn risk
- Identify expansion and upsell opportunities and work hand-in-hand with Sales to convert them
- Maintain high NPS and customer satisfaction across your portfolio

Be the voice of your customers internally
- Relay structured feedback to Product and Marketing teams
- Contribute to the launch of new features to relevant customer segments
- Collaborate cross-functionally with Sales, Marketing and Product

What we're looking forMust-have
- Fluent German - native or C2 level (non-negotiable for this role)
- Professional English - working proficiency
- A genuinely consultative mindset:

📌 Customer Success Manager – German Market (Barcelona)
🏢 Spendesk
📍 Barcelona