Customer Experience Specialist (Dutch-speaking) - On-site - Automotive Industry JL01

Experience the power of a game-changing career

Want to be part of an innovative and growing team? We’re a general technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as an Customer Experience Specialist in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in the Automotive industry.

What you will do in this role
- Lead structured follow-up and support calls with prospective customers after they’ve expressed interest in a product
- Represent a premium automotive brand with professionalism, courtesy, and attention to customer satisfaction
- Reinforce brand value while identifying customer concerns or hesitations, especially around pricing and product preferences
- Collect key insights and summarize interactions in a clear,



structured format to support retailer sales teams
- Maintain consistency and relationship continuity by managing both follow-up and offer-related calls with the same prospects
- Ensure all customer interactions align with the quality standards and premium positioning of the brand. .

Concentrix is a great match if you:
- Are bilingual or proficient in Dutch and English
- Hold a high school diploma (minimum), with a preferred background in business, communications, or automotive studies
- Bring experience in customer service or sales — ideally within the automotive or luxury sectors
- Communicate clearly and confidently, especially with executive-level or high-end clientele
- Demonstrate a strong interest in the automotive industry and premium products
- Are structured, professional, and discreet in handling sensitive topics like pricing or commercial offers
- Are comfortable following a detailed, script

📌 Customer Experience Specialist (Bellprat)
🏢 Concentrix
📍 Bellprat