Summary Of Position
PSP plays a key role in supporting the organization by ensuring high-quality customer experience throughout the digital treatment planning journey. Working closely with the digital planning team, the PSP serves as a liaison between the customer and internal planning teams, helping to clarify treatment goals, address customer inquiries, and ensure that treatment setups align with both customer expectations and clinical protocols. By fostering effective communication, the PSP contributes to improved treatment outcomes, higher customer satisfaction, and overall operational efficiency.
PSP plays a key role in supporting the organization by ensuring high-quality customer experience throughout the digital treatment planning journey. Working closely with the digital planning team, the PSP serves as a liaison between the customer and internal planning teams, helping to clarify treatment goals, address customer inquiries, and ensure that treatment setups align with both customer expectations and clinical protocols. By fostering effective communication,



the PSP contributes to improved treatment outcomes, higher customer satisfaction, and overall operational efficiency.
Essential Functions And Duties
To successfully perform this role, the individual must be able to carry out the following duties effectively and consistently:
Perform digital treatment plans quality check and case finalization.
- Thoroughly evaluate patients' treatment plans, ensuring alignment with internal company protocols, case prescription, additional instructions and clinical preferences.
- Conduct in-depth assessments of treatment requirements and execute case finalization as needed using company software.

Provide customer support
- Provide outstanding proactive and reactive support to customers, ensuring prompt, clear, and high-quality responses to their inquiries while maintaining excellent service standards.

Clinical preferences analysis and setup calls.
- Leads preference setup c

📌 Planning Success Partner (Madrid)
🏢 Straumann Group
📍 Madrid