Today at Webfleet, we are reaching the next stage of our AI journey. We're looking for an exceptional AI Process & Delivery Architect who will lead the transformation of how AI is adopted, delivered, and embedded across our organization. Automated customer touchpoints, AI-powered self-service, and intelligent buying journeys — across service, field service, and digital channels. AI process redesign & delivery: Analyse and redesign operational processes across CS to embed AI at the right intervention points, Deliver semi-automation, full automation, and AI agent implementations end-to-end, Map process flows, identify friction, and define AI opportunity models with measurable outcomes, Own handoff between architecture blueprints and working production deployments. Agentforce & conversational AI delivery: Configure and tune Agentforce agents for service, field service, sales, and self-service journeys, Implement prompt designs, intents, fallback handling, and grounding strategies, Analyse conversation logs and interaction data to continuously improve agent quality,



Partner with the AI Solution Architect to translate architecture into functional, tested deployments. Design and deliver automated touchpoints across service, admin, and field service channels, Build and optimise AI-enabled self-service and self-buying experiences, Ensure customer journeys are coherent, on-brand, and measurably effective, Collaborate with Marketing and Sales Enablement on AI-powered engagement models. Identify where cognitive load is highest for CS, field service, and admin teams, Deploy AI-assisted tooling — smart suggestions, case summarisation, next-best-action — within Salesforce, Drive adoption through change management, training, and iterative improvement cycles, Measure and report on time saved, error reduction, and employee experience impact. CRM & platform delivery: Own functional delivery within Salesforce Service, Sales, Field Service, and Experience Cloud, Configure Flows, proces

📌 AI Process (Barcelona)
🏢 Bridgestone America
📍 Barcelona