We're looking for a Customer Service Engineer to join our Customer Service Team in Granada, Spain.

Our Technology:

We’re the world leader in Resilient Positioning, Navigation and Timing (R-PNT) solutions that improve the reliability, performance and safety of critical applications, and high-risk operations, even in GPS/GNSS denied environments.

We provide virtually fail-safe GNSS and PNT solutions for military and commercial applications worldwide.

We provide ultra-precise synchronization devices (sub-ns) and frequency distribution for applications that require a high degree of reliability and precision by enabling different technological solutions based on the White‑Rabbit PTP.

Responsibilities
- Work with a friendly and positive team to solve issues with our devices based in mentioned technology
- Work with operating systems based on Linux and Windows
- Work on White Rabbit and PTP protocol (packets transmission, fibers, SFP, telematics, etc.)
- Work on international projects with scientific and industrial installations and projects all around the world




- Design topologies and setups for customers to replicate their issues in our laboratory with our devices
- Perform administrative tasks with powerful tools such as SFDC to manage tickets, escalation, etc.
- Communicate effectively to explain the issue to non‑technical customers
- Answer customers' questions by phone and email related to our devices, accurately troubleshoot issues, open support tickets and appropriately escalate and assign tickets to internal resources as necessary

Qualifications
- Finished degree in Computer Engineering, Electronic Engineering, Telecommunications Engineering or related TIC Engineering background including Technical Degrees (FP)
- Knowledge in developing and debugging device drivers, bootloaders, and board support packages (BSP)
- Knowledge of Local Area Network (LAN) and Wide Area Network (WAN)
- Linux user and programmer: low level drivers, scripts, peripheral configuration

📌 Customer Service Engineer. Granada
🏢 safransed
📍 Granada