Date Posted:
2026-07-14
Country:
Spain
Location:
Golfo De Salónica 73, 28033 MADRID, Spain
Role:
Accounts Receivable Collector (M/F) is responsible for managing and collecting outstanding receivables from assigned customers. The primary objective of the role is to ensure timely cash collection, minimize overdue balances, and support the organization’s cash flow while maintaining positive and professional customer relationships.
Key Responsibilities
- Customer Contact and Follow-Up Proactively contact customers via phone, email, and written correspondence to remind them of outstanding invoices, confirm payment status, and resolve delays in payment.
- Payment Negotiation and Resolution Negotiate appropriate payment plans or settlement agreements with customers, ensuring arrangements are aligned with company policies and approved terms, and that payments are received within agreed timelines.
- Account Monitoring and Prioritization Regularly review and monitor assigned customer accounts to identify overdue balances, assess risk, and prioritize collection efforts based on aging,



exposure,provisions and customer profile.
- Dispute Management Identify, document, and ensure the invoice is disputed in case of missing payment or payment discrepancies. Accurately log disputes in the system and assign them to the appropriate resolver to ensure timely investigation and resolution.
- Record Keeping and Documentation Maintain accurate, complete, and up-to-date records of all customer communications, payment commitments, dispute details, and account status updates in the relevant systems.
- Reporting and Analysis Prepare and analyze reports related to collection performance, overdue balances, dispute levels, and progress against collection targets. Escalate risks or concerns when necessary.
- Policy and Compliance Adherence Ensure all collection activities comply with company policies, internal controls, and applicable legal and regulatory requirements, maintaining high ethical sta

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