Direct message the job poster from Wyndham Hotels & Resorts
THE COMPANY
IDILIQ Group, a Wyndham Hotels & Resorts partner, are pioneers of the resort-based residence concept with over 40 years’ experience. IDILIQ Group design, develop and manage residences, and sell resort-based properties in some of the most sought-after holiday destinations around the world.
IDILIQ Group is rapidly growing as a business which makes this an interesting career move for anyone who wants to be part of their journey.
THE ROLE
This position is for a reservation’s agent, responsible for the clerical duties associated with room bookings and general enquiries from arriving guests. The incumbent will be reporting to Reservations Manager and liaising with Front Office teams in the Costa del Sol and Tenerife regions.
Examples of key duties:
- Answer and manage reservation calls, messages and emails, professionally and in a timely manner, and aligned to company brand standards.
- Administer new and existing reservations.
- Become knowledgeable on Resort products, services, and pricing.




- Accurately book reservation requests, updating changes as required.
- Track & communicate clients requests accurately.
- Act as pre arrival contact for clients, particularly groups.
- Process credit card payments.
- Exhibit upmost confidentiality with clients and client information.

THE PERSON
Alongside the professional competencies outlined below, the successful candidate will demonstrate the fundamentals of Wyndham Hotels & Resorts’ Count on Me Service Culture to Be Responsive, Be Respectful and Deliver a Great Experience. This will form the cornerstone of their approach as they carry out all tasks with the Count on Me Building Blocks in mind: Compassionate, Engaged, Dependable, Courteous, Engaged, Inclusive, Hospitable, Prepared and Personalised.
- Exceptional service
- Organisation
- Communication
- Driving Result
- Passion
- Positivity
- Multitasking
- Self-motivation
- Accountability
- Problem resolution

📌 Reservations Agent (Mijas)
🏢 Wyndham Hotels And Resorts
📍 Mijas