Reports to: Product Officer, English Language Learning

Part of: Product Leadership Team

Scope: General UX organisation, 3-4 teams

Location: Hybrid, 2 days per week in the Madrid office

Description

This is a group-level leadership role, equivalent in scope and seniority to a Head of role. The Lead, UX Designer is a senior leadership role accountable for the user experience of Pearson's English Language Learning (ELL) products globally. The role leads the ELL UX organisation, setting design direction across the portfolio of digital learner and teacher experiences and ensuring that customer insight, design craft, and operational excellence translate into measurable outcomes for the ELL business. The role sits within the ELL Product organisation, reports to the Product Officer, English Language Learning, and is a member of the ELL Product Leadership Team. It partners closely with Product Management, Engineering, Content, Marketing, Sales, and Pearson's central design community to ensure design strategy and execution are aligned to ELL priorities and the wider Pearson design system.



The role leads a global UX organisation of approximately 15–20 colleagues, including design managers and individual contributors, across Product UX for assessment, learner and teacher digital experiences; service and content design; user research; and design systems and UX operations.

Key Responsibilities

Design Leadership & Direction
- Set the UX direction for ELL, translating product strategy into design strategy and clear team-level execution priorities.
- Drive customer experience outcomes across multiple squads, journeys, and surfaces so that learners and teachers experience ELL as one connected system.
- Own product‑area UX quality, consistency, and cohesion; raise UX maturity across teams so quality is stable and not dependent on individuals.
- Role‑model holistic ecosystem mapping and service‑design thinking when shaping multi‑product, multi‑touchpoint experiences.

Customer Ins

📌 Lead, UX Designer (Madrid)
🏢 Pearson
📍 Madrid