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Private Clients Manager

Madrid, ES, 28232

Full Time

We are extraordinary people creating extraordinary experiences. #ExtraordinaryTogether

Part of The Bicester Collection,Las Rozas Village does not do ordinary. Set along peaceful boulevards just 30 minutes from Madrid, our open-air, pedestrianised Village is home to more than 100 boutiques, a celebrated food and drink scene, and a team that refuses to stand still.

The Retail team is hiring a Private Clients Manager.

The role

As part of our Private Client Services team, the Private Clients Manager plays a key role in shaping high-value client relationships and delivering a truly personalised luxury journey.

You will own and develop a dedicated portfolio of high-value clients (VIC), driving qualified visits and sales through proactive engagement and relationship-based clienteling.

You will act as both a commercial driver and experience curator, combining sales mindset with an elevated hospitality approach to deliver truly memorable and bespoke experiences.

Location:



This role is based on-site in Las Rozas Village

Startingminimumsalary: €42,250

Whatyou'llbe doing

A few of the key responsibilities in this role:
- Client Portfolio Performance— Take full ownership of a high value client (VIC) portfolio, driving revenue growth through proactive outreach, structured clienteling activity, and the acquisition of new high-potential profiles to generate qualified visits and repeat behaviours
- Private Client Experience— Personally host clients throughout their journey, delivering bespoke experiences such as private appointments, fashion workshops, and exclusive activations through storytelling, styling expertise, and tailored recommendations
- Concierge & Benefits Activation — Leverage concierge services, events, and client benefits to enhance engagement, build long‑term loyalty, and maximise client lifetime value
- CRM & Data Management — Maintain accurate and up-to

📌 Private Clients Manager (Madrid)
🏢 The Bicester Collection
📍 Madrid