About this role

As a Technical Customer Success Engineer within the Partner Success team, you'll play a key role as the first technical point of contact for our partners, supporting them in their day-to-day work with Jotelulu and helping them move forward in a fast, clear, and effective way. Your mission will be to quickly understand their technical and business context, respond to their needs, and directly contribute to improving their experience, driving their growth, and strengthening their relationship with the platform.

You'll be part of a team that is on the front line of partner relationships, combining direct support, technical expertise, and a consultative approach. You'll be a key point of contact for handling calls, resolving functional and technical questions, and guiding partners through both problem resolution and the implementation of solutions on the platform.

You'll provide ongoing technical support and guidance, helping partners design, configure, and optimize their solutions on Jotelulu,



from initial sizing through deployment and the ongoing evolution of their environments. You'll have the autonomy to resolve incidents and queries that do not require escalation, providing speed and quality in every interaction.

Collaboration will be key. You'll work cross-functionally with technical and product teams to elevate and follow up on more complex cases, ensuring clear and continuous communication through to resolution. You'll also contribute to identifying improvements based on partner feedback, helping evolve both the platform and our internal processes.

You'll also play an important role in developing and growing our partner base by identifying opportunities for optimization, service adoption, upselling, and retention. We're looking for someone with a technical and problem-solving mindset, strong prioritization skills, and a genuine ability to build trust from the very first interaction.

Requirements that are important to us

We're looking for a

📌 Technical Customer Success Engineer (Comunidad de Madrid)
🏢 Plenit
📍 Comunidad de Madrid