Who you are:

We are looking for an IT Support Specialist who provides end‑user computing support across Geotab’s offices and remote workforce, ensuring general IT standards are followed.

What you’ll do:

As an IT Support Specialist your key area of responsibility is to provide efficient end‑user computing support and manage workplace IT infrastructure.

How you’ll make an impact:
- Respond to and resolve Service Desk tickets while maintaining SLA compliance.
- Install, configure, move, and upgrade workstations (Windows, Mac, Linux, ChromeOS) and peripherals.
- Provide hardware/software troubleshooting for desktops, laptops, and mobile devices.
- Perform patch management, vulnerability remediation, and agent maintenance for workstations.
- Onboard and offboard employees, including preparing, shipping, and receiving IT equipment.
- Support Google Workspace administration, including email, Drive, and account management.
- Maintain and support printers, scanners, badge access systems, and meeting rooms.
- Track, manage, and maintain IT asset inventory (computers, peripherals,



cell phones).
- Manage the full lifecycle of corporate mobile devices, including ordering, activation, and upgrades.
- Contribute to and maintain IT knowledge base and documentation.
- Oversee IT operations for office spaces, LAN rooms, and data closets.
- Support networking hardware (switches, routers, firewalls, wireless APs) in coordination with network teams.
- Assist with the installation and maintenance of A/V equipment (Google Meet rooms, Userful LED walls, projectors, etc.).
- Work with vendors to install and maintain ISP connections, power circuits, and cabling.
- Ensure best practices for power, cooling, cabling, and labeling in office IT environments.
- Support office expansions, renovations, closures and new site deployments in collaboration with Facilities.
- Perform regular audits of IT equipment and infrastructure to maintain operational efficiency.
- Participate in incident respons

📌 IT Support Specialist Technical Operations Madrid, Spain
🏢 Geotab
📍 Madrid