As a Tier 2 SOC Analyst, you will serve as a subject matter expert in our technology stack while optimizing security tools and detection workflows, mentoring junior analysts on complex investigation techniques, and driving continuous improvement initiatives across our multi-client SOC environment.
This role demands advance analytical skills to conduct in-depth analysis of escalated security incidents from Tier 1 analysts, performing advanced threat investigations to determine attack vectors, assess impact scope, and develop comprehensive remediation strategies.
Your responsibilities will be:
- General responsibilities
- Use AI to support continuous improvement work: refining incident templates, proposing workflow enhancements, and contributing to SOP updates.
- Propose enhancement on tools and workflow
- Respond in a timely manner (within documented SLA) to support tickets.
- Document actions in tickets to effectively communicate information internally and to customers.
- Adhere to policies, procedures, and security best practices.




- Take responsibility for customer satisfaction and overall success of managed services.
- Be available, ready, and able to accept incoming clients calls
- Mentor fellow Security Engineers and Security Analysts.
- Service improvement
- Optimize SIEM rules and detection logic to reduce false positives and improve detection accuracy Support rules factory program in improving the general set of detection
- Validate Go-to-Active and Go-to-Prod gates of our new clients to ensure a smooth transition to operation
- Continuously improve incident templates in terms of content for the clients and in terms of
- automation to best support the operation
- Support rollout of new set of rules for our clients
- Qualify, analyze, and provide recommendations for new standard data source requests
- Support Product teams to build best new services to fit with Operations capabilities (needs,
- Threat Monitoring
- Manage escalated cases from T1 Analysts
- Analy

📌 Security Analyst Tier 2 (Madrid)
🏢 Kudelski Security
📍 Madrid