OneTalent is recruiting a Global IT Service Delivery Manager for the Corporate IT team of a leading international FMCG group with more than 7,000 employees across 30+ countries and a portfolio of internationally recognised brands.

Based at the company's headquarters in Barcelona and reporting to the Group Infrastructure & Services Manager, this role plays a key part in ensuring the stability, governance and continuous evolution of the company's global IT support services.

The Role

We are looking for an experienced Global IT Service Delivery Manager with a strong background in Application Management Services (AMS) and enterprise applications, ideally within SAP environments, to lead both the global Application Support and the regional Helpdesk service across Europe and Africa.

The successful candidate will be responsible for a portfolio of more than 100 business applications, including SAP and other enterprise platforms supporting Finance, Sales, Supply Chain, Manufacturing and Corporate Functions.

The role combines:
- Global Application Management
- Service Governance




- Helpdesk Leadership
- Service Transformation
- Stakeholder Management

The position covers more than 4,000 users across 25 countries, working with several strategic outsourcing partners responsible for Application Maintenance Services (AMS), Helpdesk and Local Support.

This is a highly visible leadership position, acting as the main point of contact for senior business stakeholders regarding service quality, critical escalations, operational performance and continuous improvement.

Beyond ensuring day-to-day operational excellence, the successful candidate will lead the evolution of the general service model, standardising processes, driving automation and promoting the adoption of AI across the service organisation.

Global Application & Service Delivery Strategy

Define and execute the global strategy for Application Management Services (AMS) and Helpdesk, ensuring high-quality support for bus

📌 Global IT Service Delivery Manager | SAP Applications (Barcelona)
🏢 Onetalent
📍 Barcelona