The Boutique Manager is responsible for leading and managing all operations of the Montblanc boutique, ensuring exceptional customer experience and the achievement of sales and profitability targets. This role requires a dynamic leader with a passion for luxury, a deep understanding of customer service, and the ability to inspire and develop a high-performing team.
Key Responsibilities
- Sales Management and Objectives:
- Develop and implement strategies to achieve and exceed the boutique's sales and KPIs targets.
- Monitor and analyze traffic, market trends and competition to identify growth opportunities.
- Manage the boutique's budget and control expenses.
- Clienteling & Customer Experience:
- Ensuring the growth of the customer database and improve its quality.
- Ensure that every customer receives personalized and high-quality service, creating a memorable shopping experience.
- Resolve customer complaints and issues efficiently and professionally.
- Foster long-term relationships with customers, building a loyal customer base.
- Team Management:
- Recruit, train,
and develop a highly motivated and competent sales team.
- Set clear performance objectives and provide regular feedback.
- Create a positive and collaborative work environment.
- Manage staff schedules and ensure adequate boutique coverage.
- MKT, Product Management and Visual Merchandising:
- Design and enhance marketing initiatives aligned with the boutique's needs, in collaboration with the Retail and Marketing departments.
- Maintain in-depth knowledge of Montblanc products, including their history, features, and benefits.
- Develop a deep understanding of inventory through rigorous analysis of sales performance, focusing on sales and profitability.
- Oversee the visual presentation of the boutique, ensuring it aligns with Montblanc brand standards.
- Manage boutique inventory, minimizing losses and maximizing product availability.
- Manage warehouse space by structuring and organizing it.
- Bo
📌 Boutique Manager (Las Rozas de Madrid)
🏢 Montblanc
📍 Las Rozas de Madrid
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.