Telephone Operator – The Ritz‑Carlton Abama Resort, Tenerife, Spain. Full‑time, non‑management position.

Responsibilities
- Answer all internal and external telephone calls promptly, professionally and courteously.
- Direct calls and guest requests accurately to the appropriate departments.
- Provide guests with detailed information about resort facilities, dining venues, spa services, activities, transportation and local attractions.
- Manage guest requests efficiently and follow up to ensure complete satisfaction.
- Record and deliver messages accurately while maintaining the highest level of confidentiality.
- Support emergency communication procedures in accordance with established hotel protocols.
- Work closely with Front Office, Guest Relations, Housekeeping, Engineering, Security, Food & Beverage and other departments to ensure seamless communication across the resort.
- Maintain up‑to‑date operational information and internal directories.




- Ensure every telephone interaction reflects The Ritz‑Carlton’s commitment to personalized luxury service and attention to detail.
- Support Front Office operations whenever required to enhance the overall guest experience.

Qualifications
- Warm, confident, and professional communication style with a genuine passion for guest service.
- Previous experience as a Telephone Operator, Front Office Agent, Guest Services Agent, Call Center Representative or a similar customer‑facing role, preferably within luxury hospitality.
- Excellent multitasking, organizational and problem‑solving skills.
- Ability to remain calm and composed while managing multiple priorities.
- Collaborative mindset and ability to work effectively with different departments.
- Fluency in English and Spanish is essential; German or additional languages are a strong advantage.
- Good computer skills; experience with hotel property management systems is an asset.
- Valid work permit for Spain.

Benefits
- Attractive salary above market standards with flex

📌 Telephone Operator (Santa Cruz de Tenerife)
🏢 The Ritz-Carlton Hotel Company
📍 Santa Cruz de Tenerife