Wandoo Finance is a fast-growing global fintech powerhouse operating in consumer loans in Europe and Latin America. We deliver innovative financial solutions across borders, combining tech-driven thinking with general reach.

How You’ll Make an Impact
- Reporting to and operating under the direction of the Team Leader of Debt Collection & Sales, fostering a positive and collaborative work environment
- Set clear performance expectations, conduct regular 1:1s and team meetings, and deliver ongoing coaching and development
- Oversee hiring, onboarding, and continuous training processes to ensure team members are equipped with the necessary skills and knowledge
- Manage team capacity planning and shift/schedule design to meet operational needs (including weekend/peak-time coverage)

Operational ownership
- Own day-to-day operations for Collections, ensuring all SLAs, KPIs and quality standards are consistently met
- Serve as the accountable escalation point for operational issues, system incidents, and complex cases
- Ensure strong operational routines, including daily dashboards,



performance huddles, quality reviews, and calibration sessions
- Ensure full compliance with regulatory requirements and internal policies in all operational processes
- Develop and implement strategies to improve service delivery, and response time
- Proactively propose and lead initiatives to reduce impairments (provisions) and increase recoveries (process changes, segmentation, scripts, collection strategies)
- Monitor key performance indicators (KPIs) such as Cash collected, DC efficiency, Promise to pay and Promise to extend, Exit rate, team productivity, and service efficiency and scores to track departmental performance
- Own roadmap items for Collections in coordination with Product, IT and other stakeholders -prioritizing backlog, validating outcomes and identifying new opportunities

Process Improvement & Efficiency
- Analyze operational performance, customer feedback/insights, ident

📌 Debt Collections Supervisor (Madrid)
🏢 Wandoo Finance Group
📍 Madrid