EFI is looking for a Service Engineer to join our InkJet Business Unit in Spain, Almazzora.
Job Description:
- Create and implement solutions for field and customer service issues.
- Work as an escalation focal point for phone center personnel for on-going reliability and repair issues.
- Acquire and analyze all customer and performance data on assigned product(s) to determine appropriate corrective action.
- Accountable for serviceability development for new product and commercialized machines.
- Serve as highest level technical support for the product(s).
- Identify weaknesses in Service and Training processes and implement corrective action, update service bulletins, implement changes to training materials.
- Work with Sustaining Engineering to generate product modifications for commercialized products.
- Work with training developers to create content for new product training.
- Update product content on service website.
- Review product documentation for technical accuracy.
- Review Engineering Change Orders for assigned product(s),



identifying and completing service tasks and implementing product retrofit plans.
- Generate ECOs based on field performance data.
- Participate as Service Representative to Product Life Management teams.
- Drive decisions to reduce on-going warranty costs.

Job Requirements:
- Bachelors Degree in Mechanical Engineering.
- 3+ years field service experience troubleshooting complex mechanical equipment.
- Able to travel up to 25% of the time on short notice.
- Excellent proficiency in MS Office Suite.
- Excellent interpersonal, communication and analytical skills.
- Sense of urgency.
- Data driven analysis, problem solving and decision making.
- Leadership.
- 3D Design software basic concepts skills.

We move quickly, with the purposeful intention of solving a problem, accomplishing a goal, and ultimately making a difference for our customers, partners, colleagues and shareholders. EFI SPRINTers take action and adapt to changes in ord

📌 Service Engineer (Castellón de la Plana)
🏢 Kinsley Power Systems
📍 Castellón de la Plana