Our client is an established software company with significant experience delivering cloud-based SaaS solutions, on-premise software, and professional services across international markets.

They are currently looking to recruit a Commercial Success Manager to be based in Madrid and to manage a commercial team of four based in the UK and the US. English is essential for this role. Spanish is a plus but not mandatory.

This is a player-manager role for someone who can lead a small team while staying personally active in key deals and customer relationships. You will own the full customer lifecycle, new acquisition, implementation, retention, and expansion; working alongside the Marketing Product Managers who define product strategy and positioning. Where they set the product direction, you deliver the commercial results. This is a hands‑on role. You will be coaching your team one day and closing a deal the next.

RESPONSIBILITIES

Commercial Ownership
- Own the full customer journey from qualified lead through to renewal and expansion




- Define clear handoff processes between Business Development, Technical Consulting, and Customer Success
- Maintain pipeline visibility and produce accurate revenue forecasts for leadership
- Identify and pursue upsell and cross‑sell opportunities within the existing customer base
- Manage and develop a team of four across Business Development, Technical Consulting, and Customer Success
- Set individual KPIs aligned to company targets and run regular performance reviews
- Build a culture of accountability, collaboration, and continuous improvement
- Support onboarding as the team grows alongside ITS’s SaaS expansion

New Business
- Coach the Business Development Executive on complex or high‑value deals, engaging directly where needed
- Personally lead senior prospect conversations for strategic accounts
- Ensure CRM discipline and consistent sales methodology across the team

Retention & Growth
- Own overall renewal rates and Net Reven

📌 Commercial Success Manager (Madrid)
🏢 Euro London
📍 Madrid