Spanish‑Speaking Customer Agent For Messaging App

Mercier Consultancy Group is one of Europe’s most respected international recruitment and business process outsourcing firms, dedicated to connecting exceptional multilingual talent with world‑class employers across a diverse range of industries.

About Mercier Consultancy Group

With a strong track record of placing thousands of professionals in rewarding roles throughout Europe, we pride ourselves on delivering a seamless, supportive, and truly premium candidate experience. Your career ambitions are our highest priority.

Job Overview

This role invites a motivated and customer‑focused individual to join our client’s dynamic team in Athens, Greece, as a Spanish‑Speaking Customer Agent for a integral messaging platform. You will provide expert support to Spanish‑speaking users via chat, email, and ticketing systems and help shape a superior customer experience in a fast‑moving social media industry.

Key Responsibilities
- Provide timely, professional,



and empathetic customer support to Spanish‑speaking users of a leading social media messaging application via chat, email, and digital ticketing systems
- Assist users with account access issues, messaging functionality queries, privacy settings, and general platform navigation on the social media app
- Identify, investigate, and escalate reports of inappropriate content, policy violations, and suspicious activity in alignment with the platform’s social media community guidelines
- Guide users through technical troubleshooting steps for messaging features, notification settings, and app performance issues across multiple devices
- Accurately document all customer interactions, feedback, and case outcomes within the internal CRM system to support continuous service improvement
- Collaborate with cross‑functional teams including trust and safety, technical support, and social media content moderation departments to resolve complex user issues
- Stay up to date with the l

📌 Spanish-Speaking Customer Agent For Messaging App (Barcelona)
🏢 Mercier Consultancy MD
📍 Barcelona