Application Support Engineer II

We are looking for an Application Support Engineer II with a developer's mindset and a passion for AI‑driven efficiency. Based in our Valencia hub, you will serve as a technical bridge between internal operations and core Engineering squads.

Responsibilities
- Deep‑Dive Troubleshooting: Triage and resolve Tier‑2 internal application bugs by analyzing code behavior, system logs, and data flows.
- Bridge to Core Engineering: Work hand‑in‑hand with backend/frontend squads, isolate Tier‑3 bugs, assist in database structural changes, and deploy toolsets that keep our integral platform stable.
- AI & Automation: Leverage AI‑driven tools such as AI coding assistants and LLMs to automate workflows, build scripts, and optimize the support infrastructure.
- Architect Documentation: Translate complex system behaviors into clear technical documentation for Tier‑1 teams and internal alignment.

Qualifications
- 1 to 5 years of experience in software development, technical application support,



or a strong programming foundation (junior developer profiles are welcome).
- The Developer Mindset: Ability to read code, understand logic, and navigate databases.
- Experience with Ruby on Rails, Java, React, MySQL, MongoDB, Redis, or RabbitMQ (or a strong passion to learn them).
- AI Curiosity: Actively experiment with AI tools, prompts, or automation scripts to increase efficiency.
- Fluent in English and able to collaborate with cross‑functional teams worldwide.
- Bonus: Prior experience in FinTech, payments industry, or handling database structural changes.

Benefits
- Employee Stock Purchase Plan (ESPP)
- Work with talented colleagues and learn from their journeys.
- Dynamic & Global Team collaboration across locations.
- Well‑being programs including mental health, wellness, yoga, Pilates, HIIT classes.
- Meaningful impact on company success.
- Competitive time off with FlyBetter Days to volunteer and Digital Disconnect Days.
- Work‑From‑Home stipend.

📌 Application Support II (València d'Àneu)
🏢 Flywire
📍 València d'Àneu