Hospital Procurement Support Specialist

Location

Hybrid, Solihull – 3 days a week in office, 2 days at home; Madrid – 3 days a week in office and 2 days at home.

Responsibilities
- Support veterinary hospitals and clinics across Europe, ensuring they have the products, equipment and procurement support they need to deliver exceptional patient care.
- Act as the trusted link between hospitals and the Commercial Procurement team, building strong relationships and delivering an outstanding customer experience.
- Collaborate with colleagues across Procurement, Supply Chain, Finance and Operations to solve complex challenges and continuously improve procurement support services.
- Drive process improvements, develop training resources and enhance self‑service tools to shape the future of hospital support.

Qualifications
- Previous experience in customer or client support, ideally within a veterinary, healthcare or procurement environment.
- Minimum of three years’ experience in a veterinary hospital, pharmacy or clinic buying role.
- Broad knowledge of surgical instruments,



medical equipment and pharmaceutical products, including generic and trade names.
- Excellent communication skills with the ability to explain complex information clearly and build strong relationships with a wide range of stakeholders.
- Strong problem‑solving skills with a proactive, solutions‑focused approach and excellent attention to detail.
- Experience using Microsoft Office and the ability to work across multiple systems, including ServiceNow or similar case‑management platforms.
- Ability to manage competing priorities while maintaining a high standard of customer service.

Desirable
- Bachelor’s degree.
- Qualified or certified Veterinary Nurse/Technician.
- Experience troubleshooting medical equipment or supporting clinical teams.
- Experience with procurement systems, supplier management or service‑management platforms.
- Fluency in one or more additional European languages.

What we o

📌 Hospital Procurement Support Specialist (Madrid)
🏢 AniCura
📍 Madrid