A leading global enterprise software organisation is seeking an experienced Lead Service Designer to join a high-profile transformation programme based in Barcelona.

This is an excellent opportunity for a hands‑on service design professional who thrives in complex environments and enjoys shaping customer experiences that deliver measurable business value. Working at the intersection of customer experience, product, and implementation, the successful candidate will play a key role in improving how customers are onboarded and supported through major transformation initiatives.

Location: Barcelona, Spain (Hybrid – 3 days onsite per week)

Start Date: ASAP

The focus of the role is to understand complex customer and operational processes, map current and future‑state service experiences, and help create scalable onboarding and implementation journeys. This position offers significant exposure to enterprise transformation programmes and the opportunity to influence services used by customers on a general scale.

Key Responsibilities




- Lead service design activities across customer implementation and transformation initiatives.
- Map customer journeys, workflows, operational processes, and service ecosystems.
- Facilitate workshops and discovery sessions with cross‑functional stakeholders.
- Identify service gaps, friction points, and opportunities for improvement.
- Create service blueprints, journey maps, process flows, and other service design artefacts.
- Collaborate with Product Managers, Architects, Project Managers, and Delivery teams to define future‑state service experiences.
- Support the introduction and implementation of new products and capabilities.
- Utilise AI‑enabled tools and analysis techniques to accelerate understanding of complex processes and documentation.
- Translate technical and operational requirements into clear, user‑centred service designs.
- Build stakeholder alignment and drive progress across multiple teams.
- Support the development of

📌 Service Designer (Barcelona)
🏢 Rmg Digital
📍 Barcelona