Customer Excellence (San Cugat del Vallés)

Customer Excellence (San Cugat del Vallés)

12 ago
|
Roche
|
San Cugat del Vallés

12 ago

Roche

San Cugat del Vallés

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Customer Excellence & Digital Transformation Partner

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche. Doing now what patients need next.

The Role

As a “Customer Excellence & Digital Transformation Partner” within our Supply Chain team in Spain, you will be at the heart of our evolution.



This is not just an order management role; it is also a consultative position designed to bridge the gap between traditional operations and a digital‑first future. You will be responsible for the end‑to‑end "Order to Cash" journey, ensuring that every interaction adds value to our clinicians and patients. You will act as a Catalyst for change, moving from reactive processing to proactive customer consultancy, helping our partners optimize their ordering patterns and embrace digital ecosystems. The role provides an end‑to‑end visibility and responsibility in terms of order lifecycle, from the moment the orders are captured in our systems, pricing topics, logistics fulfillment as well as billing & collecting. Offering a unique challenge combining operative responsibility and digitalization projects.

Your Key Challenges & Responsibilities
- Strategic Order Management: Execute the daily management of customer orders within SAP with precision, acting as the primary point of contact to ensure a

📌 Customer Excellence (San Cugat del Vallés)
🏢 Roche
📍 San Cugat del Vallés

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